Online ordering for restaurants with their own delivery drivers

If you already have drivers, most online ordering asks you to choose between paying a marketplace to bring you its own, or running delivery on paper and phone calls. Delitero does neither. It dispatches the drivers you already employ, and charges 5% per order, only when you sell. No subscription, no setup fee, no contract. Nothing else.

You assign. Nothing assigns for you.

There is no auto-assignment anywhere in the product and no driver marketplace behind it. You create driver accounts yourself, and you pick who takes each delivery. A driver cannot sign themselves up, cannot see another business's orders, and cannot claim a delivery you did not give them. If you reassign a delivery mid-run, the first driver's app closes out and the second one gets a clean walk.

What the driver sees

• The pickup: your business, the street address, and a checklist of what to take, with counts.
• The drop: the customer's name, phone, address, and any note they left.
• No money at all. Not the order total, not the tip, not a refund amount. The driver's app has no currency on it anywhere, because what the customer paid is not their business and pay is between them and you.
• A one-tap dialer and a maps handoff, because those are what actually get used.

Where the delivery is

While a delivery is out, the driver's app sends its position, at most one point every ten seconds. You see it. The customer does not, and neither does anyone else. Location is sent only during the delivery: never before it is picked up, never after it is dropped, never in the background. The app does not ask for background location permission at all, because it does not have a use for it.

Some states require a written notice to a driver before their vehicle is tracked. Where one does, the driver's app shows that state's own wording and records the acknowledgment before the driver can go on shift.

No invented ETAs

Delitero has no routing engine and does not buy one, so it will never tell your customer "arriving at 7:42". The only time promises in the product are the ones you make: the prep time you set when you accept an order, and the delivery estimate range you publish yourself, shown as your promise. An estimate the software invents is a promise you have to keep, and we are not in the habit of writing cheques you have to cash.

When a delivery goes wrong

A driver who cannot complete a delivery reports why from a fixed list rather than a text box, and the delivery parks. It comes back to you: reassign it or cancel it. Nothing resolves itself inside the driver's app, because a driver deciding a delivery is finished when it is not is exactly the failure you would want a phone call about.

The watchdog is yours, and never points at a driver

If a paid order sits unaccepted, the service escalates: the Orders screen at 1:00, a text at 2:00, a phone call at 4:00, to a number you configure. Those timings are yours to change, and every one of them goes to the business.

There is deliberately nothing equivalent aimed at drivers. No leaderboards, no speed scores, no on-time percentages, no vendor-set delivery deadline. That is a design decision with a reason: each of those is a fact someone could point at to argue we control how your drivers work, and we do not, and we would rather not build the evidence.

One payroll note, if you are in Connecticut

Delitero does not run your payroll and this is not legal advice, but it is the question that catches own-driver restaurants most often, so it is worth naming. In Connecticut, delivery drivers are not treated as service employees for tip-credit purposes, which means an employer generally cannot take a tip credit against a delivery driver's wage even though the driver receives tips. The rule comes from the Connecticut Supreme Court in Amaral Brothers, Inc. v. Department of Labor.

If you deliver in Connecticut, check how your drivers are paid with your own payroll adviser before you turn delivery on. Tips reach you and your drivers in full either way: Delitero takes no percentage of a tip anywhere.

Who is responsible for what

Plainly, and the same words are in the terms rather than only here. Delitero is software. It is not a delivery service, not a carrier, not a dispatcher of record, and not the employer or joint employer of your drivers. You hire, schedule, pay, supervise and may terminate them, and you decide who takes which order. Your deliveries are your deliveries.

The insurance follows the same line: driving for the business is the business's to insure, including drivers using their own cars, which insurers usually call hired and non-owned auto. Ask your insurer what your policy covers before your first delivery. We are software, not an insurer and not an adviser, and we would rather say that than let you assume.

Alcohol, if you deliver it

If you are licensed, alcohol can go out with your own drivers: an age gate at checkout and an ID check the driver must complete before the delivery can be marked delivered, with five typed refusals and an automatic refund of the alcohol lines when one is recorded. Alcohol is excluded from Delitero's 5% entirely. The alcohol guide covers it, and the age-verification page covers how the check works.

More on the mechanics in how delivery works and Orders and the watchdog.